Accessibility Statement
Last updated: June 2025
Our Commitment to Accessibility
At Upliv, we are committed to ensuring digital accessibility for people with disabilities. We believe that everyone should have equal access to information and functionality, and we continuously work to improve the user experience for all our users, regardless of their abilities.
As a platform designed to support individuals with disabilities through Ontario's Direct Funding Program, accessibility is not just a compliance requirement for us—it's fundamental to our mission and values.
Accessibility Standards
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible to people with disabilities and provide a better user experience for everyone.
We also comply with the Accessibility for Ontarians with Disabilities Act (AODA) and work to meet the requirements of the Integrated Accessibility Standards Regulation (IASR).
Accessibility Features
Our platform includes the following accessibility features:
Keyboard Navigation
- Full keyboard navigation support for all interactive elements
- Logical tab order throughout the platform
- Visible focus indicators for keyboard users
- Skip links to main content areas
Screen Reader Support
- Semantic HTML markup for proper content structure
- Descriptive alt text for all images and graphics
- ARIA labels and descriptions for complex interactions
- Proper heading hierarchy for easy navigation
Visual Design
- High contrast color schemes that meet WCAG standards
- Scalable text that can be enlarged up to 200% without loss of functionality
- Clear visual hierarchy and consistent layout patterns
- Icons and graphics supplemented with text labels
Assistive Technology Compatibility
Our platform is designed to work with a variety of assistive technologies, including:
- Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
- Voice recognition software
- Switch navigation devices
- Eye-tracking systems
- Magnification software
- Alternative keyboards and pointing devices
Ongoing Efforts
We are continuously working to improve accessibility through:
- Regular accessibility audits and testing
- User testing with people who use assistive technologies
- Staff training on accessibility best practices
- Incorporating accessibility into our design and development process
- Staying current with accessibility standards and guidelines
- Gathering feedback from users with disabilities
Feedback and Contact
We welcome your feedback on the accessibility of our platform. If you encounter accessibility barriers, have suggestions for improvement, or need assistance, please contact us:
Email: accessibility@upliv.ai
Phone: 1-800-UPLIV-AI (1-800-875-4824)
Address: Toronto, Ontario, Canada
We aim to respond to accessibility feedback within 2 business days and will work with you to resolve any issues as quickly as possible.
Updates to This Statement
This accessibility statement will be updated as we continue to improve our platform and as accessibility standards evolve. We review and update this statement at least annually.