Privacy Policy
Last updated: June 2025
Introduction
At Upliv, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our care management platform and services.
Information We Collect
Personal Information
- Name, email address, phone number, and mailing address
- Health card number and other identification information
- Emergency contact information
- Care plan details and medical information relevant to your care
- Financial information related to Direct Funding Program administration
Usage Information
- Device information and IP address
- Browser type and operating system
- Pages visited and time spent on our platform
- Features used and actions taken within the application
How We Use Your Information
- Provide and maintain our care management services
- Process Direct Funding Program applications and payments
- Communicate with you about your care plan and services
- Ensure compliance with healthcare regulations and funding requirements
- Improve our platform and develop new features
- Provide customer support and respond to inquiries
- Send important updates about our services (with your consent for marketing)
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- With healthcare providers involved in your care (as authorized by you)
- With government agencies for Direct Funding Program administration
- With service providers who assist us in operating our platform (under strict confidentiality agreements)
- When required by law or to protect the safety of individuals
Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication measures
- Employee training on privacy and security practices
- Compliance with healthcare data protection standards
Your Rights
Under applicable privacy laws, you have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for certain uses of your information
- Receive a copy of your information in a portable format
- File a complaint with privacy authorities
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Healthcare records may be retained for longer periods as required by applicable laws and regulations.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: hello@upliv.ai
Address: Toronto, Ontario, Canada