Skip to main content

Frequently asked questions

Is Upliv compliant with Ontario`s Direct Funding Program requirements?

Yes, Upliv is specifically designed to meet all requirements of Ontario`s Direct Funding Program. We work closely with CILT and other Independent Living Centres to ensure full compliance with program guidelines and provincial regulations.

Can I use my Direct Funding budget to pay for Upliv?

Many Direct Funding participants use their administrative budget allocation to cover Upliv`s subscription costs. We recommend checking with your program coordinator to confirm this is appropriate for your specific situation.

How does Upliv help with employer responsibilities?

Upliv provides tools to help you meet your employer responsibilities including time tracking, payroll management, documentation, and compliance reporting. We also offer guidance and resources to help you navigate your role as an employer.

Does Upliv help with payroll calculations and tax remittances?

Yes! Upliv automates payroll calculations including CPP, EI, and income tax deductions. We also help track remittance deadlines and generate the documentation needed for CRA and WSIB submissions, making compliance much easier.

Can Upliv help me prepare my quarterly reports for CILT?

Absolutely. Upliv automatically tracks all your expenses by category and generates the financial summaries needed for your quarterly reports. We help ensure you have all required documentation organized and ready for submission.

What if I need help with bookkeeping but want to stay in control?

Upliv is designed to give you full control while simplifying the administrative work. You maintain oversight of all decisions while our platform handles the complex calculations and record-keeping that Direct Funding requires.

How does Upliv handle WSIB and liability insurance tracking?

Upliv tracks your WSIB premiums and reminds you of payment deadlines. We also help you monitor your liability insurance requirements and maintain the documentation needed for your quarterly reports.

Is my personal and health information secure?

Absolutely. Upliv is fully compliant with PIPEDA (Personal Information Protection and Electronic Documents Act) and uses bank-level encryption to protect all your data. We never share your information without your explicit consent.

Can I try Upliv before committing to a paid plan?

Yes! Our Individual plan is free forever, and our Family plan comes with a 30-day free trial. You can explore all features risk-free before making any commitment.

What kind of support do you provide?

We offer comprehensive support including email support for all users, priority support for paid plans, and dedicated account management for organizations. We also provide training resources and onboarding assistance.

How does Upliv help me avoid common Direct Funding compliance issues?

Upliv includes built-in compliance checks, automated deadline reminders, and proper expense categorization to help you avoid common pitfalls like late remittances, missing documentation, or incorrect fund usage.

Can Upliv help me manage multiple attendants and their schedules?

Yes! Upliv provides comprehensive scheduling tools, timesheet management, and payroll tracking for multiple attendants. You can easily manage different pay rates, track hours, and ensure proper coverage.